When MSU carried out contextual audits a single point of contact (SPOC) was designated for each site. Having a SPOC in place was essential to the success of the audits, enabling the MSU team to have access to the right documents, relevant meetings and setting up focus groups. Alongside keeping the audit to time and carrying out the relevant administrative duties, the SPOCs were essential in communicating across agencies the role and purpose of the audit and the findings and action plan. Who you decide will be your designated SPOC will depend on your governance structure and who is carrying out the audit but to help you we have included a downloadable job description with some things to think about.

Job description for Single Point of contact

This document provides a job description for a single point of contact. We recommend having an SPOC in place for a successful Contextual Safeguarding audit in order to enable access to the right documents, relevant meetings and setting up focus groups.

Job Description For Single Point Of Contact


The SPOC should:

  • Understand the aims of the audit and why contextual safeguarding is important.
  • Know which agencies should be involved and who to contact for the relevant meetings and documents.
  • Be well organised and have capacity to facilitate and coordinate meetings and administration work as part of the audit.
  • Have a willingness and ability to help to communicate the findings across organisations.

If you want to know more about the role of the SPOC within the audit please listen to the following  conversation with a SPOC from one of the MSU sites talk about her experiences of being part of the audit process:

Interview with SPOC

This audio bite documents a conversation with a single point of contact involved in a Contextual Safeguarding audit.